Our company has 33 years' experience!

FAQs

You have questions? We have answers!

Who is Apex?

I am interested in partnering with Apex as a vendor – how do I see available jobs and apply?

Visit our ‘Contractors & Vendors’ page, where you can find a link to our job portal which allows you to view all available jobs and submit applications.

Who should apply to become a vendor?

General Labor & Handyman with crews, including:
● Painters
● Cleaners
● Landscape
● Flooring
● Drywall
● Carpentry
● Pools/Pool Maintenance
● General Contractors
● And many more…

Licensed Specialty Trades, including
● Heating & Cooling (HVAC)
● Plumbers
● Electrical
● Roofers
● Maintenance Technicians, particularly:
● After hours vendors
● Emergency vendors

What is required to become a vendor?

Becoming a vendor is a FREE, fast, and easy process! You must have:
● General liability insurance
● Workers compensation insurance
● Experience in residential remodeling or rehab required
● Active / Current Trade License
● Valid driver’s license and reliable transportation
● Your own tools for the job

You will also need to submit the following documents to get certified:
● Completed IRS Form W9
● Completed Certificate of

Insurance (COI) – Apex Homes Mgt Inc. needs to be listed as the additional insured on the policy and listed as a certificate holder.
● State licenses and/or certificates of competency
● Signed and dated Independent Contractor Agreement
● Pass criminal background check (if applicable for occupied homes)

Do I need to be licensed?

All general contractors and certain specialty trades, including plumbers, electricians, mechanical (HVAC) and roofers MUST be licensed to work with us.

Other trades, such as cleaners, landscapers and painters may not need to be licensed (please check with your recruiting specialist)

How long is the process of becoming a vendor?

The length of the process depends on how quickly an applicant can submit paperwork and sign the agreement. If filled out and submitted correctly, an applicant may be active in hours.

How do I know if the documents I uploaded on your website have been received?

Upon uploading all documents an admin will reach out to you to confirm your submittal. Construction admins will then review and approve the documents. In the event all requirements for payment are not met, they’ll send you an email for revisions.

My business name changed, what documents do I need to submit?

You are required to re-submit all required documents to become a vendor. Documents must reflect the new business name. Required documents include:

● All new paperwork
● W-9
● ACH
● Insurance

What do I need to do if I changed my EIN number?

If your EIN number changes, you must submit all new documents, including when the change took effect, per the IRS document you received as approval of this change. Once back in our system, new projects will be assigned to the new company.

I’ve done all my paperwork. When do I get work?

For the construction team, your information listing your availability and services is sent to our field Project Managers, so they can reach out as soon as they require your services.
We will also provide you with the contact information of our Senior Managers, so you can introduce yourself and properly start building that relationship.
For our Maintenance department; you will have a similar experience with a little more training. Once you have completed the training, our Maintenance department will reach out within 3-5 business days and issue a work order if the services you rendered are needed.
Please note:
● Work is not guaranteed
● There is no set date when work will be available
● Work is provided based on services rendered by vendors, location and need.

I’m getting some work - how can I get more?

Work depends on available projects, your location, your skillset, past work history and other variable factors. Be sure to build a vendor-friendly relationship with your local Project Manager, as they have the final say in vendor selection.

How can I connect with more Project Managers?

Make sure you reach out often to our inside construction management team. This is a great opportunity to get to know the internal office and work with them to get the amount of work you desire

How does Apex determine the margins for each market?

Our team uses state-of-the-art technology to analyze data and determine detailed pricing matrices per market.

Who determines the scope of work?

The Project Manager determines the scope of work using client, life & safety, and city requirements and guidelines. For some specialty trades, the vendor and project manager work together to determine the scope of work during the early stages of property renovation.

How long do permits take?

The length of a permit depends on the state, region, and municipality. You can discuss permitting issues with your Project Manager.

Why do I keep getting reminders to update my insurance information? Do I need to update all my documents?

Each vendor will get an annual reminder 30 days prior to the expiration date of their insurance documents. You do not need to re-submit all your documents. You only need to re-submit updated certificates for insurance policies, meeting all requirements (i.e. Certificate Holder & Additionally Insured)

Who do I contact about updating my vendor profile?

Vendor coordinators are available to assist you with your vendor profile.
If you need updates to other information such as properties, scope of work, pricing, change orders, etc., please reach out to your Project Manager.

What if I change my bank information?

To change bank information, please re-submit an updated ACH Form along with your supporting documents verifying the information (i.e Voided Check or Letter from Bank verifying account details).

Why have I not received my direct deposit?

There are two possible reasons why your direct deposit is not being received.
Required documents are not uploaded correctly (i.e. Conditional Lien Waiver & Invoice)

How quickly do you pay vendors?

We offer 21-day net payment terms from order close out. Payments are made via direct deposit, which is a faster, safer and more secure way to pay than standard paper checks. Payments are distributed on Fridays.
For Construction: Payment process commences after the confirmation of work is complete by the client and the Project/Market Manager.
For Maintenance: Payment process commences from the date your work order is approved for payment. Your deadline for submitting your invoice is Friday 12 pm.

Construction / Renovation FAQs
How do I handle change orders that affect the project’s scope of work?

Constantly communicate with your Project Manager. All change order requests must be discussed and approved by Project Manager before commencing any work applicable to that change order.
Once the change order is approved; your Project Manager will add it to your contractor portal under the appropriate property.

Maintenance FAQs
How do I contact my Construction Manager?

There are two ways to contact your Construction Manager:
Email your Construction Manager with your full business name and work order number I submitted my estimate three days ago, however, my work order status is still, “Awaiting Owner Approval”. What happens next?
Reach out to your Construction Manager for an update on the status of your approval. Once approval is received you are authorized to complete the scope of work.

How do I know if I successfully submitted my invoice to be reviewed by my Construction Manager?

After successfully uploading documents, you will see an email with confirmation of your submission. Please make sure that you allow 24 hours for processing. If you don’t hear back please reach out to your Construction Manager

FAQs

Frequently Asked Questions

What industries do you serve?

How we can contact your Company for Support?

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FAQs

Frequently Asked Questions

What industries do you serve?

How we can contact your Company for Support?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has when an unknown printer took a galley of type and scrambled it to make.

Can I get any Quote before Servces

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has when an unknown printer took a galley of type and scrambled it to make.

What is your method of Payment?

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